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Support

Something not working, or a script that Slate splits the wrong way? Write to us. Tell us your iPhone model, iOS version and what you were doing. Please do not attach a confidential script unless you are allowed to share it.

Email

support@igorhnes.com

We usually reply within one or two business days.

Common questions

  • How do I restore my Pro purchase?

    Open Profile → Pro and tap Restore Purchases. Use the same Apple ID you bought with.

  • How do I cancel my subscription?

    iPhone Settings → your name → Subscriptions → Slate. Deleting the app does not cancel the subscription.

  • Slate got a character or a line wrong.

    On the Review screen you can fix any line’s type or character and merge characters. Pages Slate is unsure about are flagged for checking.

  • The reader starts too early or too late.

    Change the pause before the reply in the reader settings, or tap the screen (or a Bluetooth remote) to cue the reader manually. Headphones help in a noisy room.

  • Slate takes too much space.

    Profile → Storage shows what uses space and lets you delete unstarred takes, archived auditions and caches.